Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight resealable pouches are designed specifically for this purpose.
What is the standard shipping time for orders?
We process all orders within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Are your tea bags biodegradable?
Yes, our pyramid tea bags are made from plant-based cornstarch material that is 100% plastic-free and commercially compostable.
Do you offer a subscription service?
We do! You can subscribe to your favorite blends and save 15% on every order. You can choose the frequency of delivery and cancel or pause your subscription at any time through your account settings.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on opened tea for food safety reasons. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Are your teas organic and ethically sourced?
We prioritize direct-trade relationships with tea estates that follow organic farming practices and fair labor standards. Most of our blends are certified organic, as noted on the individual product pages.